Resources + Tips

10 Tips to Avoid Furnace and Duct Cleaning Scams

Unfortunately, the furnace & duct cleaning industry attract a lot of scammers. They seek out consumers in search of a good deal, and may use heavy handed sales tactics to walk away with your money. At best they may leave you with a poor cleaning job, and at worst, significant damage to your home.

Home services scams come in many forms, but the top three we hear about are:

Online & Social Media Scams

Kijiji and online Facebook buy/sell groups are favourite places for scammers online. They may use a legitimate or well known company name, but insist that you communicate with them through a Facebook profile or email address that does not seem linked to the company. If they are offering a deal that seems too good to be true, and asking for a credit card deposit to secure your appointment, it’s a good idea to avoid.

High Pressure, Illegal Telemarketing

If you are on the Canada Do Not Call Registry, and receive a telephone call from a company who you have never done business with, it is illegal, and a sign that the company is not above board.

Door to Door Sales Scammers

Scammers may come door to door offering a deal that is too good to be true, only to pressure you to buy confusing upgrades, or they may insist on coming inside, and then pressure you into high priced services without giving you time to think. Most reputable companies do not use door to door sales, but if they do, will have uniformed employees with official IDs, and a company vehicle with identifying logos.

Things to consider when choosing a carpet cleaning or furnace & duct cleaning provider, or if you are concerned you may be dealing with a scammer: 

  • Check out their reputation – look at a number of sources – the BBB tracks the reputation of members and non-members and provides a rating based on what they find, as well as based on consumer complaints and reviews. Review sites such as Google, Yelp, and Homestars can show you not only what customers are saying, but how the company responds when a customer has a complaint.
  • Insist on talking to them on the phone. A legitimate company will be able to provide a local number to reach them during business hours.
  • Choose a company who has a quality/satisfaction guarantee.
  • If you suspect a company may not be legitimate, request a WCB Clearance letter to show that they have obtained the proper insurance to do work for you.
  • Request the company’s GST number and verify they are registered in the Government of Canada GST Registry
  • Call your city’s business license department to confirm if they are licensed to operate in your city.
  • NEVER provide credit card or paypal deposit online to secure a carpet or furnace cleaning appointment. In Alberta there are strict rules around pre-paying for services.

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What Our Customers Have To Say

I had my ducts and vents cleaned in March 2021 and I was impressed by how thoughtful Richie was. As he cleaned the ducts, he made sure to not leave a mess when he went from room to room. When it came to the dryer duct, Richie even cleaned up the giant dust bunny that he pulled out, and this was outside! I would definitely be back for my next duct and vent cleaning with Alberta Furnace Cleaning! Thank you to both Xianglong and Richie!

- Sophia Mah

Equipment was new and well maintained. Staff were pleasant to deal with and explained what they were doing. They efficiently dealt with their business. Cleaned up after themselves. No concerns at all.

- Barry Maron

Amazing customer service. Bogdan was very thorough and explained everything perfectly and was very nice. My carpets smell amazing. The other guys who cleaned our ducts were very relaxed and patient when I realized I was given the wrong key to the house and couldn't get in on time. Highly recommended. :)

- Milica L

They came early and did an amazing job cleaning all of our vents, making our dryer vent clean as a whistle and making our home safe and clean again! I had my 10 month old at home at time and they were so kind about making sure he was okay with the noise. Cannot thank them enough for their work! Get your services done by them everytime!

- Karen Sarsiat

We had a great experience with Alberta Furnace Cleaning having our ducts and vents cleaned. They were on time, respectful and the turn around time was great! I will be using them again in the future for any vent & duct cleaning that we need.

- Alesha Doblanko