Resources + Tips

10 Tips to Avoid Furnace and Duct Cleaning Scams

Unfortunately, the furnace & duct cleaning industry attract a lot of scammers. They seek out consumers in search of a good deal, and may use heavy handed sales tactics to walk away with your money. At best they may leave you with a poor cleaning job, and at worst, significant damage to your home.

Home services scams come in many forms, but the top three we hear about are:

Online & Social Media Scams

Kijiji and online Facebook buy/sell groups are favourite places for scammers online. They may use a legitimate or well known company name, but insist that you communicate with them through a Facebook profile or email address that does not seem linked to the company. If they are offering a deal that seems too good to be true, and asking for a credit card deposit to secure your appointment, it’s a good idea to avoid.

High Pressure, Illegal Telemarketing

If you are on the Canada Do Not Call Registry, and receive a telephone call from a company who you have never done business with, it is illegal, and a sign that the company is not above board.

Door to Door Sales Scammers

Scammers may come door to door offering a deal that is too good to be true, only to pressure you to buy confusing upgrades, or they may insist on coming inside, and then pressure you into high priced services without giving you time to think. Most reputable companies do not use door to door sales, but if they do, will have uniformed employees with official IDs, and a company vehicle with identifying logos.

Things to consider when choosing a carpet cleaning or furnace & duct cleaning provider, or if you are concerned you may be dealing with a scammer: 

  • Check out their reputation – look at a number of sources – the BBB tracks the reputation of members and non-members and provides a rating based on what they find, as well as based on consumer complaints and reviews. Review sites such as Google, Yelp, and Homestars can show you not only what customers are saying, but how the company responds when a customer has a complaint.
  • Insist on talking to them on the phone. A legitimate company will be able to provide a local number to reach them during business hours.
  • Choose a company who has a quality/satisfaction guarantee.
  • If you suspect a company may not be legitimate, request a WCB Clearance letter to show that they have obtained the proper insurance to do work for you.
  • Request the company’s GST number and verify they are registered in the Government of Canada GST Registry
  • Call your city’s business license department to confirm if they are licensed to operate in your city.
  • NEVER provide credit card or paypal deposit online to secure a carpet or furnace cleaning appointment. In Alberta there are strict rules around pre-paying for services.

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What Our Customers Have To Say

Alberta Carpet and Furnace Cleaning were excellent. When I asked for a quote, they called me right away and sent it with all the details and pricing. They advised their arrival time and were punctual. Upon arrival, the technicians, Andrew and Lance, put their masks and shoe covers on and went through the service and what it entailed. They were efficient, considerate, thorough, courteous, kind, and professional throughout whole process and went above and beyond to explain details and suggest maintenance best practices to ensure the upkeep of the furnace. They processed payment and sent my receipt with details immediately to my email. I will definitely use again and would highly recommend Alberta Carpet and Furnace Cleaning for their transparency and exceptional work. I applaud Lance and Andrew for their impeccable customer service and professional expertise. Thank you!

- Cecilia Latorre

They were very good and prompt at there job! They were easy to talk to and they explained to me what they were doing! They made sure that my cat Coco was ok and safe before I could move her! I would recommend this company to anyone! I will be calling them back in 2 years! I give you 10 stars!! Thank you again 😊

- Jen Langford

Hey a huge shout out to Andrew and his crew. They were fun to interact with and made a stressful situation for me into a pleasant journeyman interface. I like a person that loves their tools and enjoys demonstrating that skill. WELL DONE ANDREW. Thank you for an enjoyable experience.

- Michael Turner

Fantastic service! Prompt, courteous, clean and very professional. The actual price was less than the original quote. If your looking for a great company, look no further.

- Scott Garner