Maintenance, Resources + Tips

Furnace is Broken

(This page is information for the rare situation of customers who recently cleaned with us and are experiencing furnace problems soon after – if you are just looking for someone to fix your broken stuff, learn more about our trusted referral partner for repairs and installations here).

We Are So Sorry.

The fact of the matter is that when cleaning up to 10,000 homes per year, occasionally we do make mistakes. 

What happens if a problem comes up while you’re at my home?

Very rarely, after a cleaning, a furnace may not work. While we do everything we can to avoid this (pre-testing your system, watching for warning signs such as fragile wiring, etc), we sometimes miss something.

We pre-test your system prior to leaving to identify if any functional issues are present. If we identify a problem, we try to solve it on site. If we cannot – depending on the issue, we will attempt to arrange for our referral partner, A1 Heating, or a heating company of your choice to solve the problem as soon as possible.

What happens if a problem comes up after you leave?

If somehow (very very rarely) there is an urgent problem with your system that arises soon after your cleaning, please contact us as soon as possible. If it is after hours and you have no heat and it is cold, contact a heating company, or our trusted referral partner A1 Heating at 780-458-0912.

If there is a non-urgent problem, question or concern that arises soon after cleaning, please contact us as soon as possible and we will attempt to troubleshoot on the phone, or if necessary, to arrange a free of charge follow up visit to assess the situation.


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Alberta Furnace Cleaning Reviews

This company knows their stuff, provides great customer service and excellent work. I’m totally happy with how the two very friendly annd knowledgeable associates cleaned my furnace, vents, dryer vent and AC coil. I will certainly book my next appointment with them.

- Mark

The technicians were efficient and very friendly. They explained what they how and what they were doing. The only thing was there was some sort of residue left on the concrete from their truck all the way to our front door that was not there before they arrived. (Dark stains on our driveway, walkway and front steps leading into the house).

- Maureen Miyagishima

The two technicians were fantastic. They communicated details of the process making it easy to understand. Very polite and took care while performing the cleaning. Would highly recommend to anyone.

- Geoffrey Park

Thank you! Team did a great job. Great communication, arrived on time. I had to rebook once which was hassle free. Quick and easy payment and invoicing. Knowledgeable and informative. See ya next time.

- Katt

Alberta Furnace crews are professional and thorough from appointment to home service. I had my furnace serviced by someone else before and I can say that Alberta Furnace is far better. They protect the corners, walls and floors of the house and leave no marks behind. Their equipments are state-of-the-art. The best in what they do! Price is fair as well.

- Antonio Jr Reyes

We had our vents, dryer hose, and furnace cleaned today. Top notch service. The gentlemen that came into my home were professional, courteous and very clean. They explained everything they were going to do before they did it and had my approval. Very impressed with Giyeon and Roberto. Great job - I am definitely recommending their company and these two employees.

- Susan Babych-Manchak

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