Alberta Furnace Cleaning Home
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Maintenance, Resources + Tips

Furnace is Broken

(This page is information for the rare situation of customers who recently cleaned with us and are experiencing furnace problems soon after – if you are just looking for someone to fix your broken stuff, learn more about our trusted referral partner for repairs and installations here).

We Are So Sorry.

The fact of the matter is that when cleaning up to 10,000 homes per year, occasionally we do make mistakes. 

What happens if a problem comes up while you’re at my home?

Very rarely, after a cleaning, a furnace may not work. While we do everything we can to avoid this (pre-testing your system, watching for warning signs such as fragile wiring, etc), we sometimes miss something.

We pre-test your system prior to leaving to identify if any functional issues are present. If we identify a problem, we try to solve it on site. If we cannot – depending on the issue, we will attempt to arrange for our referral partner, A1 Heating, or a heating company of your choice to solve the problem as soon as possible.

What happens if a problem comes up after you leave?

If somehow (very very rarely) there is an urgent problem with your system that arises soon after your cleaning, please contact us as soon as possible. If it is after hours and you have no heat and it is cold, contact a heating company, or our trusted referral partner A1 Heating at 780-458-0912.

If there is a non-urgent problem, question or concern that arises soon after cleaning, please contact us as soon as possible and we will attempt to troubleshoot on the phone, or if necessary, to arrange a free of charge follow up visit to assess the situation.

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Alberta Furnace Cleaning Reviews

We had Edison and Roberto out to our home to clean our furnace vents and dryer. They were extremely polite, professional, thorough and efficient! They explained the entire process before they got started and even as they were working. I really appreciated the care they took to wear boot covers, lay down mats, and seal the front door. I couldn't have asked for a better customer experience! Alberta Furnace also offers competitive pricing and I was really pleased with the communication provided before and after our service. All around, a great experience with wonderful people every step of the way! Oh yeah, and clean vents too šŸ˜‰

- Aimee Canepa

This company knows their stuff, provides great customer service and excellent work. Iā€™m totally happy with how the two very friendly and knowledgeable associates cleaned my furnace, vents, dryer vent and AC coil. I will certainly book my next appointment with them.

- Mark

Fantastic TEAM of office admin & cleaning professionals! Excellent service from the moment the estimate was confirmed, the appointment time was arranged and the reminder texts were sent prior to their arrival. The service teams were punctual, polite and SUPER professional! Protective floor mats were placed, shoe guards were used and the Furnace & carpets were thoroughly cleaned and completed in a timely manner. Thank you again for the excellent service :-)

- Alixe Regan

Glad we got Alberta Furnace. The price was reasonable for a thorough job. Tic & Roberto did an amazing job today! They worked hard even pointing out things on the furnace to look out for. They were kind and polite and when we get our furnace cleaned again, I would certainly hope for these 2 gentlemen.

- Sandra Crabtree

The technicians were efficient and very friendly. They explained what they how and what they were doing. The only thing was there was some sort of residue left on the concrete from their truck all the way to our front door that was not there before they arrived. (Dark stains on our driveway, walkway and front steps leading into the house).

- Maureen Miyagishima

The guys called to inform us that they will arrive early which was great. They were friendly, respectful, professional, explained what they were about to do, clean, placed protectors on the floor and around furnitures. Overall we are 100% satisfied with their service.

- Rosalia Giralao

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