Maintenance, Resources + Tips

Furnace is Broken

(This page is information for the rare situation of customers who recently cleaned with us and are experiencing furnace problems soon after – if you are just looking for someone to fix your broken stuff, learn more about our trusted referral partner for repairs and installations here).

We Are So Sorry.

The fact of the matter is that when cleaning up to 10,000 homes per year, occasionally we do make mistakes.

What happens if a problem comes up while you’re at my home?

Very rarely, after a cleaning, a furnace may not work. While we do everything we can to avoid this (pre-testing your system, watching for warning signs such as fragile wiring, etc), we sometimes miss something.

We pre-test your system prior to leaving to identify if any functional issues are present. If we identify a problem, we try to solve it on site. If we cannot – depending on the issue, we will attempt to arrange for our referral partner, A1 Heating, or a heating company of your choice to solve the problem as soon as possible.

What happens if a problem comes up after you leave?

If somehow (very very rarely) there is an urgent problem with your system that arises soon after your cleaning, please contact us as soon as possible. If it is after hours and you have no heat and it is cold, contact a heating company, or our trusted referral partner A1 Heating at 780-458-0912.

If there is a non-urgent problem, question or concern that arises soon after cleaning, please contact us as soon as possible and we will attempt to troubleshoot on the phone, or if necessary, to arrange a free of charge follow up visit to assess the situation.

Humidifier, Maintenance, Resources + Tips

4 Things You Should Know About Furnace Humidifiers

What does a humidifier do? A furnace mounted humidifier adds moisture to the air that your furnace distributes through your…

Resources + Tips

Ensuring Safety at Home During Furnace and Duct Cleaning

Maintaining a clean and efficient furnace is essential for a comfortable home, especially during the cold winter months. Professional furnace…

Maintenance

Benefits of Spring Cleaning Your Furnace and Air Conditioning Systems

As winter finally fades away and spring takes over, it’s time to embrace the annual tradition of cleaning and decluttering.

Alberta Furnace Cleaning Reviews

This company knows their stuff, provides great customer service and excellent work. I’m totally happy with how the two very friendly and knowledgeable associates cleaned my furnace, vents, dryer vent and AC coil. I will certainly book my next appointment with them.

- Mark

Benito and his partner gave exceptional service for us. They came when they said they would, were quick and efficient. We had fewer vents than first estimated so were even able to get a lower price than the initial quote. They were professional, polite and friendly. We highly recommend them if you are looking for a furnace cleaning. They also gave great advice, don't wait until the fall to clean your furnace, do it now when they have more times available and if you have air conditioning then it's good to have them clean for the summer too.

- The Real Tracie Gray

Andrew M and Roberto M were fantastic! They were super friendly from the start and they explained what they were going to do. From the booking request to the attendance of the techs everything was well communicated. I would highly suggest using this company to anyone needing to have their furnace serviced and ducts cleaned. Thanks so much!

- Amanda Amyotte

We had Edison and Roberto out to our home to clean our furnace vents and dryer. They were extremely polite, professional, thorough and efficient! They explained the entire process before they got started and even as they were working. I really appreciated the care they took to wear boot covers, lay down mats, and seal the front door. I couldn't have asked for a better customer experience! Alberta Furnace also offers competitive pricing and I was really pleased with the communication provided before and after our service. All around, a great experience with wonderful people every step of the way! Oh yeah, and clean vents too 😉

- Aimee Canepa

The crew who came out was very knowledgeable. I appreciated that they were thorough and honest. I didn’t realize the humidifier filter was a thing and they showed me it was time for a change. Overall, fast friendly service all around. Would use them again.

- Liz Kulikowski