Maintenance, Resources + Tips

Furnace is Broken

(This page is information for the rare situation of customers who recently cleaned with us and are experiencing furnace problems soon after – if you are just looking for someone to fix your broken stuff, learn more about our trusted referral partner for repairs and installations here).

We Are So Sorry.

The fact of the matter is that when cleaning up to 10,000 homes per year, occasionally we do make mistakes. 

What happens if a problem comes up while you’re at my home?

Very rarely, after a cleaning, a furnace may not work. While we do everything we can to avoid this (pre-testing your system, watching for warning signs such as fragile wiring, etc), we sometimes miss something.

We pre-test your system prior to leaving to identify if any functional issues are present. If we identify a problem, we try to solve it on site. If we cannot – depending on the issue, we will attempt to arrange for our referral partner, A1 Heating, or a heating company of your choice to solve the problem as soon as possible.

What happens if a problem comes up after you leave?

If somehow (very very rarely) there is an urgent problem with your system that arises soon after your cleaning, please contact us as soon as possible. If it is after hours and you have no heat and it is cold, contact a heating company, or our trusted referral partner A1 Heating at 780-458-0912.

If there is a non-urgent problem, question or concern that arises soon after cleaning, please contact us as soon as possible and we will attempt to troubleshoot on the phone, or if necessary, to arrange a free of charge follow up visit to assess the situation.


More Posts

Alberta Furnace Cleaning Reviews

A big shout out to Andrew and Aaron from Alberta Furnace Cleaning. My husband and I had recently renovated our home and were noticing a fine dust on everything that I couldn’t keep up with. Andrew and Aaron came in and cleaned the furnace, air conditioning unit and all the duct work. It was shocking to see what the found - construction debris, dog toys, tennis balls etc. They definitely have the equipment to thoroughly clean the mechanical and duct work. Both workers used care in removing vent covers, and cleaned all surfaces, properly replacing the grills when done. They were on time, efficient, polite and respectful of ourselves and our home. I could not be happier.

- Kerri Davis

Booking was easy and convenient. Customer service reps Ashley and Anna both helped me during the course of the transaction and I would both give them 5 stars. There was a little problem with my service that leads me to give it 4 stars, and although the situation was mostly remedied, I feel like it's fair to take this into consideration for the rating.

- Melissa Beaudin

Joseph and his partner cleaned my furnace and dryer vent with absolutely no issues! They were efficient and very clean, and so friendly! I am so glad I went with Alberta Furnace as they were professional and so kind. Would highly recommend them to anyone :)

- Kristyn Mahoney

I booked with Alberta Furnace Cleaning because they sent me a coupon in my email. When I went to book, I was able to schedule the appointment for a day and time that worked for me and on short notice. Although the work vehicle looks like it could use a refresh, Arnold and Miroslav were excellent. Arnold ensured that he told me what was going on and gave me tips for how to maintain my furnace and dryer vent between cleanings. They were both very polite, professional and efficient. I would happily have them back again!

- Krista Pare

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