Maintenance, Resources + Tips

Furnace is Broken

(This page is information for the rare situation of customers who recently cleaned with us and are experiencing furnace problems soon after – if you are just looking for someone to fix your broken stuff, learn more about our trusted referral partner for repairs and installations here).

We Are So Sorry.

The fact of the matter is that when cleaning up to 10,000 homes per year, occasionally we do make mistakes. 

What happens if a problem comes up while you’re at my home?

Very rarely, after a cleaning, a furnace may not work. While we do everything we can to avoid this (pre-testing your system, watching for warning signs such as fragile wiring, etc), we sometimes miss something.

We pre-test your system prior to leaving to identify if any functional issues are present. If we identify a problem, we try to solve it on site. If we cannot – depending on the issue, we will attempt to arrange for our referral partner, A1 Heating, or a heating company of your choice to solve the problem as soon as possible.

What happens if a problem comes up after you leave?

If somehow (very very rarely) there is an urgent problem with your system that arises soon after your cleaning, please contact us as soon as possible. If it is after hours and you have no heat and it is cold, contact a heating company, or our trusted referral partner A1 Heating at 780-458-0912.

If there is a non-urgent problem, question or concern that arises soon after cleaning, please contact us as soon as possible and we will attempt to troubleshoot on the phone, or if necessary, to arrange a free of charge follow up visit to assess the situation.


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Alberta Furnace Cleaning Reviews

I had my ducts and vents cleaned in March 2021 and I was impressed by how thoughtful Richie was. As he cleaned the ducts, he made sure to not leave a mess when he went from room to room. When it came to the dryer duct, Richie even cleaned up the giant dust bunny that he pulled out, and this was outside! I would definitely be back for my next duct and vent cleaning with Alberta Furnace Cleaning! Thank you to both Xianglong and Richie!

- Sophia Mah

Equipment was new and well maintained. Staff were pleasant to deal with and explained what they were doing. They efficiently dealt with their business. Cleaned up after themselves. No concerns at all.

- Barry Maron

They came early and did an amazing job cleaning all of our vents, making our dryer vent clean as a whistle and making our home safe and clean again! I had my 10 month old at home at time and they were so kind about making sure he was okay with the noise. Cannot thank them enough for their work! Get your services done by them everytime!

- Karen Sarsiat

Called around 11am and they were able to come out same day! Very prompt, friendly and got the job done quickly. They were upfront and clear about their prices. Would definitely use their services again.

- Patricia Smith