Maintenance, Resources + Tips

Furnace is Broken

(This page is information for the rare situation of customers who recently cleaned with us and are experiencing furnace problems soon after – if you are just looking for someone to fix your broken stuff, learn more about our trusted referral partner for repairs and installations here).

We Are So Sorry.

The fact of the matter is that when cleaning up to 10,000 homes per year, occasionally we do make mistakes. 

What happens if a problem comes up while you’re at my home?

Very rarely, after a cleaning, a furnace may not work. While we do everything we can to avoid this (pre-testing your system, watching for warning signs such as fragile wiring, etc), we sometimes miss something.

We pre-test your system prior to leaving to identify if any functional issues are present. If we identify a problem, we try to solve it on site. If we cannot – depending on the issue, we will attempt to arrange for our referral partner, A1 Heating, or a heating company of your choice to solve the problem as soon as possible.

What happens if a problem comes up after you leave?

If somehow (very very rarely) there is an urgent problem with your system that arises soon after your cleaning, please contact us as soon as possible. If it is after hours and you have no heat and it is cold, contact a heating company, or our trusted referral partner A1 Heating at 780-458-0912.

If there is a non-urgent problem, question or concern that arises soon after cleaning, please contact us as soon as possible and we will attempt to troubleshoot on the phone, or if necessary, to arrange a free of charge follow up visit to assess the situation.

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Alberta Furnace Cleaning Reviews

Alberta Carpet and Furnace Cleaning were excellent. When I asked for a quote, they called me right away and sent it with all the details and pricing. They advised their arrival time and were punctual. Upon arrival, the technicians, Andrew and Lance, put their masks and shoe covers on and went through the service and what it entailed. They were efficient, considerate, thorough, courteous, kind, and professional throughout whole process and went above and beyond to explain details and suggest maintenance best practices to ensure the upkeep of the furnace. They processed payment and sent my receipt with details immediately to my email. I will definitely use again and would highly recommend Alberta Carpet and Furnace Cleaning for their transparency and exceptional work. I applaud Lance and Andrew for their impeccable customer service and professional expertise. Thank you!

- Cecilia Latorre

They were very good and prompt at there job! They were easy to talk to and they explained to me what they were doing! They made sure that my cat Coco was ok and safe before I could move her! I would recommend this company to anyone! I will be calling them back in 2 years! I give you 10 stars!! Thank you again 😊

- Jen Langford

Hey a huge shout out to Andrew and his crew. They were fun to interact with and made a stressful situation for me into a pleasant journeyman interface. I like a person that loves their tools and enjoys demonstrating that skill. WELL DONE ANDREW. Thank you for an enjoyable experience.

- Michael Turner

Fantastic service! Prompt, courteous, clean and very professional. The actual price was less than the original quote. If your looking for a great company, look no further.

- Scott Garner